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Shipping & Returns

Returns Policy

You may return new items within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the “Complete Orders” link under the My Account menu and click the Return Item(s) button. You should send the return via a trackable method to: Promotion Concepts, Inc., ATTN: Returns Dept., 5835 Venture Park Rd., Kalamazoo, MI 49009. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item(s).

Exchanges Procedure

Our Return Policy applies to items that you wish to exchange also. Place your order for the replacement item. Follow the procedures for returns (see above). If this was our error, please contact us at mbg@pcipromo.com so that we can arrange the return shipping at no cost to you.


Most in-stock merchandise will ship within 2 business days, and larger orders may take additional time. Membership order processing also requires additional time. If items are out of stock, you will be notified of an estimated ship date.

We can ship to any address in the U.S. and Canada via USPS or UPS. When you place an order, we will estimate shipping and delivery dates for you based upon the availability of your items and the shipping method you choose.

Please also note that the shipping rates for many of the items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.